Terms of service

Terms of Service

1. General
These terms and conditions apply to all orders and agreements concluded via the PawPau website. By placing an order, you agree to these terms.

2. Products
We strive to present all product information as accurately and up to date as possible. Minor variations in color, shape, or packaging may occur.

3. Prices and Payment
All prices on the website include VAT and exclude any applicable import duties outside the EU. Payment is processed via the payment methods offered on the website.

4. Orders
After placing an order, you will receive a confirmation by email. PawPau reserves the right to refuse or cancel orders in case of inaccuracies or suspected misuse.

5. Delivery
We aim to deliver orders as quickly as possible. The stated delivery times are indicative and may vary. PawPau is not liable for delays beyond our control.

6. Right of Withdrawal
You have the right to cancel your order within 14 days of receipt without giving any reason, in accordance with European regulations. Further details can be found in our refund policy.

7. Returns
Returned products must be unused and, if possible, returned in their original packaging. Return shipping costs are the responsibility of the customer, unless the product is defective or incorrectly delivered.

8. Liability
PawPau is not liable for indirect damages resulting from the use of products or the website, unless caused by intent or gross negligence.

9. Intellectual Property
All content on this website, including texts, images, and designs, is the property of PawPau or used with permission. Reuse is not permitted without prior written consent.

10. Changes
PawPau reserves the right to modify these terms at any time. The most current version is always available on the website.

11. Governing Law
These terms are governed by Dutch law, in accordance with applicable European regulations.

12. Contact
For questions, please contact:
info@pawpau.eu