Privacy policy

Privacy Policy

At PawPau, we respect your privacy and are committed to protecting your personal data.

1. What data we collect
We may collect the following personal data when you use our website or place an order:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Payment details (processed via secure payment providers)

  • IP address and browser information

  • Information about your use of the website (via cookies and analytics)

2. How we use your data
We process your personal data for the following purposes:

  • Processing and delivering orders

  • Customer service and communication

  • Improving our website and services

  • Preventing fraud and misuse

  • Marketing (only if you have given consent)

3. Legal basis (GDPR)
We process your data only on the basis of:

  • The performance of a contract (e.g. an order)

  • Legal obligations

  • Consent (e.g. newsletter subscriptions)

  • Legitimate interest (e.g. website optimization)

4. Sharing of personal data
We only share your data when necessary with:

  • Payment providers (e.g. iDEAL, Klarna, Shopify Payments)

  • Logistics partners (for order delivery)

  • IT and hosting services (such as Shopify)

We never sell your data to third parties.

5. International data transfers
If data is processed outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as the European Commission’s standard contractual clauses.

6. Data retention
We do not retain your personal data longer than necessary for the purposes for which it was collected, unless we are legally required to do so.

7. Your rights
Under the GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability

  • Right to object to processing

You can exercise these rights via:
info@pawpau.eu

8. Cookies
Our website uses cookies to improve user experience and analyze website usage. For more information, please refer to our cookie policy.

9. Security
We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

10. Changes
We reserve the right to modify this privacy policy. The most current version is always available on this page.

11. Contact
For questions regarding this privacy policy, please contact:
info@pawpau.eu