Cancellation policy

Cancellation Policy for Purchase Options

Some items in our store may be offered as a subscription, a pre-order, or with a “try before you buy” option. This cancellation policy explains how you can modify or cancel these types of purchases.

Subscriptions
When you subscribe, you will receive recurring deliveries. These are based on the subscription duration and the frequency you select.

Your payment details are stored securely, and you will be charged for each delivery unless you choose to pay the full amount in advance.

Some subscriptions automatically renew at the end of their term. If you do not wish to renew, you can cancel your subscription in time.

You can modify or cancel your subscription at any time. In your order confirmation emails, you will find links to your orders, where you can manage your subscription.

For more information on returns and refunds, please refer to our refund policy.

Pre-orders
When you place a pre-order, you are purchasing a product that is not yet in stock or will be available soon. In some cases, full payment is not taken at checkout; instead, your payment method is stored and charged at a later time.

You may cancel a partially paid pre-order that has not yet been processed. Once the order has been processed, cancellation is no longer possible, but you may request a (partial) refund. Please refer to our refund policy for more details.

Try Before You Buy
When you purchase a product with a “try before you buy” option, we authorize your payment method before the order is processed.

You will have a set period to decide whether to keep the product. If this period expires and the product has not been returned, the full amount will be automatically charged to your payment method.